Quote:
Newell: Yeah. It's just a way of getting people over this idea. A lot of times people will want to complain. The first time somebody complains, you say, "Okay, fix it." You just say, "I don't know what you expect to happen now, but you've just given yourself a job."

Fries: Does that train them to complain less or to fix things more?

Newell: If you hired the right person, it trains them to fix stuff.

So, that's why nothing ever gets fixed in Source.

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Valve is awesome. They might be slow, they might be waaaayyy off of all the release dates they specify, but they're still good.